Welcome to SigiriTickets.com (“we”, “our”, “us”). By using our website or purchasing a ticket through our platform, you agree to comply with these Terms and Conditions. Please read them carefully before proceeding.

1. About Us

Sigiri Tickets is a UK-based online ticketing platform that allows event organizers to sell tickets and customers to purchase tickets for Sri Lankan and global community events.

Website: www.sigiritickets.com
Email: [email protected]

2. Definitions

“Organizer” – an individual or business creating and managing events on our platform.
“Customer” – a user who purchases a ticket through our website.
“Event” – any activity, show, concert, gathering, or program listed on Sigiri Tickets.
“Platform” – SigiriTickets.com and any related services.

3. Use of Our Platform

You agree to use this platform only for lawful purposes. You must not:

• Use false information when creating an account or purchasing tickets
• Interfere with platform security
• Attempt to resell, copy, or misuse our systems and data

4. Event Information & Responsibility

All event details, prices, schedules, and policies are provided by the event organizer. Sigiri Tickets is not responsible for:

• Event changes, delays, or cancellations
• Event quality, safety, or experience
• Incorrect details submitted by organizers

We act only as a ticketing provider.

5. Ticket Purchases

When you purchase a ticket, your contract is directly with the event organizer. We process the payment securely on their behalf.

Tickets are delivered electronically to the email address you provide. Please ensure your contact details are accurate.

6. Refunds and Cancellations

Refunds are subject to the organizer’s refund policy. Sigiri Tickets does not issue refunds unless instructed by the event organizer.

If an event is cancelled or rescheduled, the organizer is responsible for notifying customers and issuing refunds.

7. Organizer Responsibilities

Organizers must ensure that:

• All event information is accurate and lawful
• Events comply with local regulations and safety standards
• Payout information provided is correct
• They handle customer enquiries related to the event

8. Payouts to Organizers

Payouts may be requested by organizers and are typically processed within 6 hours, subject to verification and payment processor availability.

We may delay payouts if:

• Fraud is suspected
• Account details require verification
• Chargebacks or disputes occur

9. Platform Fees

Our service fees are disclosed clearly to organizers before publishing an event. Ticket buyers may also be charged a booking fee depending on the event settings.

10. Security and Fraud Prevention

We use secure, encrypted systems for payments and data handling. However, we may:

• Suspend accounts suspected of fraud
• Request identity verification for organizers
• Reject transactions flagged by our security systems

11. Intellectual Property

All content on SigiriTickets.com, including logos, text, images, and platform features, is protected by copyright and intellectual property laws. You may not copy or distribute any part of the platform without permission.

12. Limitation of Liability

Sigiri Tickets is not liable for:

• Event cancellations, delays, or changes
• Losses resulting from inaccurate organizer information
• Technical issues beyond our control
• Organizer misconduct or event failure

Our platform is provided “as is” without warranties of any kind.

13. User Accounts

You are responsible for maintaining the confidentiality of your account login details. If you suspect unauthorized access, contact us immediately.

14. Privacy

Your personal data is handled according to our Privacy Policy. By using our platform, you agree to our data practices.

15. Governing Law

These Terms and Conditions are governed by UK law. Any disputes must be resolved under UK jurisdiction.

16. Changes to These Terms

We may update these Terms and Conditions at any time. Updated versions will be posted on this page with a new “Last Updated” date.

17. Contact Us

If you have any questions about these Terms and Conditions, contact us at:

Website: www.sigiritickets.com
Email: [email protected]