By using our website, you agree to the terms outlined in this policy.

1. Who We Are

Sigiri Tickets is a UK-based online ticketing platform helping event organizers sell tickets to Sri Lankan and global audiences.

Website: www.sigiritickets.com
Email: [email protected]

2. Information We Collect

We may collect the following types of personal data:

A. Information You Provide Directly

• Full name
• Email address
• Phone number
• Billing information
• Payment details (processed securely by payment providers)
• Event details (if you are an organizer)

B. Information Collected Automatically

• IP address
• Browser type and version
• Device information
• Pages visited and actions taken
• Cookies and tracking data

C. Organizer Data

For event creators:

• Business details
• Bank details for payouts
• Identity verification (if required for security)

D. Ticket Buyer Data

For purchasers:

• Contact details for ticket delivery
• Payment confirmation from payment processors

We do not store full card numbers or other highly sensitive payment data.

3. How We Use Your Information

We use your information for the following purposes:

• To process ticket purchases
• To create and manage organizer accounts
• To send digital tickets and event confirmations
• To provide customer and technical support
• To process withdrawals and payments
• To improve website performance and user experience
• To detect fraud, verify identities, and ensure secure transactions
• To send updates related to events you have purchased tickets for
• For legal and compliance purposes under UK law

We do not sell your personal information to third parties.

4. Legal Basis for Processing (UK GDPR)

We process your data based on:

• Contractual necessity: to provide ticketing services
• Legitimate interest: fraud prevention, improving services
• Consent: when you accept cookies or marketing communication
• Legal obligation: financial reporting, anti-fraud compliance

5. How We Share Your Information

We may share your data with:

A. Event Organizers

When you buy a ticket, organizers receive:

• Your name
• Email address
• Ticket details

This allows them to manage event entry and communication.

B. Payment Processors

Such as Stripe, PayPal, or other UK-compliant providers.

C. Service Providers

For:

• Email delivery
• Cloud hosting
• Website analytics
• Fraud detection

D. Legal Requirements

We may disclose information if required:

• By law
• To investigate fraud
• To protect user safety

We never sell user data.

6. How We Store & Protect Your Data

We use secure, UK-compliant systems to protect your data, including:

• Encrypted storage
• SSL/TLS secure website connections
• Limited employee access
• Secure payout processes

Organizer payout data is stored securely and handled by reputable financial service providers.

7. International Transfers

Some service providers (for example, cloud hosting or email services) may operate outside the UK. When this happens, we ensure:

• Data is protected under UK GDPR
• Standard Contractual Clauses (SCCs) or equivalent safeguards are in place

8. Your Rights (UK GDPR)

You have the right to:

• Access your data
• Correct inaccurate information
• Request deletion of your data
• Object to certain types of processing
• Withdraw consent for marketing
• Request a copy of your data (data portability)

To exercise these rights, email [email protected].

9. Data Retention

We keep data only as long as necessary for the purposes explained in this policy:

• Ticket purchase data: up to 7 years (legal requirement for financial records)
• Organizer account data: as long as the account is active
• Cookies: for the duration set in your browser or device settings

10. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Improve website performance
• Analyze site usage
• Enable secure login
• Track abandoned checkouts
• Personalize user experience

You can manage or disable cookies through your browser settings.

11. Marketing Communications

We may send marketing emails only if you have given consent. You can unsubscribe at any time using the link in our emails.

Event organizers may also contact ticket buyers about the specific event they purchased.

12. Links to External Websites

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those websites.

13. Children’s Privacy

Sigiri Tickets does not knowingly collect information from individuals under the age of 16. Events suitable for children may still be purchased by adults on their behalf.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on this page with a new “Last Updated” date.

15. Contact Us

If you have questions about this Privacy Policy or how we handle your data, contact us at:

Website: www.sigiritickets.com
Email: [email protected]